1. Introduction
Taxoolve (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it.
2. Information we collect
We collect information you provide directly (such as your name, email address, phone number and business details when you fill out a contact form), as well as technical information captured automatically (such as your IP address, browser type and usage data).
3. How we use your information
- To respond to enquiries and provide the services you request.
- To improve the performance and content of our website.
- To send occasional marketing communications — but only if you’ve opted in.
- To comply with applicable laws and regulations.
4. Sharing
We don’t sell your personal information. We may share it with trusted service providers who help us operate the site or deliver services to you, and with authorities where required by law.
5. Retention
We keep personal information only for as long as necessary to fulfil the purposes outlined here, unless a longer retention period is required by law.
6. Your rights
You have the right to access, correct or delete the personal information we hold about you, to object to certain uses of it, and to withdraw your consent. To exercise any of these rights, contact us at the address below.
7. Cookies
We use a small number of cookies to make the site work and to understand usage. You can accept or decline cookies through the banner shown on your first visit, or manage them through your browser settings.
8. POPIA — Protection of Personal Information Act
Taxoolve processes personal information as a responsible party under the Protection of Personal Information Act, 4 of 2013 (POPIA). This section sets out our obligations and your rights under that Act.
Lawful basis for processing
We process personal information only where at least one of the following applies:
- Consent — you have provided consent by submitting a form or opting in to communications.
- Contractual necessity — processing is required to provide services you have requested or to take steps before entering into a service agreement.
- Legitimate interest — we have a legitimate interest (e.g. fraud prevention, security) and that interest is not overridden by your rights.
- Legal obligation — processing is required to comply with South African law.
Information officer
Our Information Officer is responsible for ensuring compliance with POPIA. You may direct any POPIA-related queries to:
- Name: [Information Officer]
- Email: Gethelp@taxoolve.com
Cross-border transfers
Where personal information is transferred to a third party outside South Africa (for example, a cloud software provider), we take reasonable steps to ensure that the recipient is subject to a law, binding corporate rules or a binding agreement that provides an adequate level of protection substantially similar to POPIA.
Security safeguards
We implement appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Where a security compromise occurs that may affect your personal information, we will notify you and the Information Regulator as required by POPIA.
Your rights under POPIA
As a data subject you have the right to:
- Be notified that your personal information is being collected.
- Access the personal information we hold about you (subject to reasonable verification of identity).
- Request correction or deletion of inaccurate, irrelevant, excessive, out of date or misleading personal information.
- Object to the processing of your personal information on reasonable grounds.
- Withdraw your consent at any time where processing is based on consent.
- Complain to the Information Regulator of South Africa if you believe your rights have been infringed.
To exercise any of these rights, contact our Information Officer at the address above or via the contact form.
Information Regulator contact details
If you believe Taxoolve has interfered with the protection of your personal information and you are not satisfied with our response, you may lodge a complaint with the Information Regulator:
- Website: www.justice.gov.za/inforeg
- Email: inforeg@justice.gov.za
9. Contact us
Questions about this policy or your rights? Contact our Information Officer via the contact form or at the details listed in section 8 above.